Guides

How ShipKartGo shipping works

These pages are public so buyers, sellers and search tools can read them without a login. Merchant dashboards stay behind sign-in.

• Platform

  What is ShipKartGo?

  ShipKartGo is a multi-courier logistics aggregator for Indian e-commerce — not a courier company. Book, track and manage shipments from one dashboard.

• Tracking

  How to track a ShipKartGo shipment

  Track any courier booked through ShipKartGo with the AWB number on the public tracking page — no login required.

• NDR

  What is an NDR?

  An NDR (Non-Delivery Report) is a failed delivery attempt. On ShipKartGo, merchants work NDRs in one queue: contact the buyer, reattempt, fix the address, or move the parcel to RTO.

• RTO

  What is RTO?

  RTO (Return to Origin) is a parcel coming back to the pickup location after a failed delivery. ShipKartGo tracks RTO status, charges and receipt confirmation across couriers.

• COD

  How COD works on ShipKartGo

  Cash on delivery on ShipKartGo is an auditable ledger: collected, remitted and pending COD, not a spreadsheet of courier payouts.

• Booking

  How multi-courier booking works

  Compare courier rates, check serviceability, generate an AWB and label, and schedule pickup from one ShipKartGo screen.